Policies

Shipping

Any order that includes a toilet will be shipped from our warehouse in Ontario, Canada via freight for a fixed fee of $375. We ship to most addresses within our territory of Ontario, Manitoba and Saskatchewan. In some cases where the delivery is more remote, an additional delivery fee will be added to the order.

Other orders being shipped within Canada will be delivered via Purolator or Canada Post for a fee that will be added to the order during checkout.

Returns

If you are not entirely satisfied with your purchase, we are here to help.

You may return your product within the first 30 days of receiving your item if it has not been opened or unboxed. If the product has been unboxed, or you have initiated the return after the 30 days you will not be eligible for a refund.

To inquire about a return please reach out to our team at info@incineratingtoilets.ca or by calling 1-888-646-2664. Please refer to our warranty policy for anything warranty related.

After we receive your returned item, our team will inspect it and process your refund. The money will be refunded to the original payment method minus the return shipping cost and a 20% restocking fee. For credit card payments it may take 5 to 10 business days for the refund to show up on your credit card statement.

If you are cancelling an order that has not yet left our warehouse, there will be a 3% admin fee. This amount will be deducted off the total refund unless the initial payment was made by etransfer. 

If anything is unclear or you have more questions, feel free to contact our customer support team and they will be happy to help.

Warranty

Cinderella Incineration Units are covered for defects in materials or workmanship on the terms, for the period of three (3) years from the original date of purchase; subject to the exceptions expressed under the Warranty page of the product’s user manual.

If a warranty claim is approved, the customer can choose to

1. Drop the toilet off at our service centre located at 15491 HWY 35, Minden Hills, ON Canada. Same day pickup will not be available in most cases.
2. Schedule a technician to come out to service the toilet on site. Travel time is not covered under warranty and will be subject to hourly rate fees.
3. Have the replacement parts shipped to your home. If required, Incinerating Toilets Inc. can provide documentation and technical support over the phone or email to help walk through the replacement. Shipping fees are not covered under warranty. 

We continue to set up Service & Sales partners throughout the three provinces to help support Cinderella customers. You may find one of our partners below is closer to your location. Please call them directly to confirm their policies and procedures as they may differ.

North Channel HVAC Inc. – Desbarats, Ontario

Brightworks Energy Inc. – Markham, Ontario

K&S Natural Gas and Propane Services – Temagami, Ontario 

ProSol Energy Systems – Sudbury, Ontario

Canadian Off Grid Depot – Beamsville, Ontario

Watson HVAC Solutions – Calabogie Ontario – 613-558-6836

Downunder Solar – Kingston Ontario

Privacy Policy

Who we are

Our website address is: https://incineratingtoilets.com.

What personal data we collect and why we collect it

Comments

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

We provide this through our website as an additional avenue for people to contact Incinerating Toilets Inc. Any information provided through the contact form will only be used for responding to the inquiry. Incinerating Toilets Inc. may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Incinerating Toilets Inc. and our products. We primarily use Social Media to communicate this type of information, so we expect to keep this type of email to a minimum. You will always have the option to unsubscribe. Your information will not be shared with third parties. 

 

Cookies

 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

 

 

How long we retain your data

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

For users that register on our website (if any), we also store the personal information they provide in their customer profile. Website administrators can also see and edit that information.

 

What rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

How we protect your data

 

Incinerating Toilets Inc. discloses potentially personally-identifying and personally-identifying information only to those of project administrators, employees, contractors, and affiliated organizations that (i) need to know that information in order to provide services available through Incinerating Toilets Inc, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; Incinerating Toilets Inc, you consent to the transfer of such information to them.

Incinerating Toilets Inc. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to project administrators, employees, contractors, and affiliated organizations, as described above, Incinerating Toilets Inc. discloses potentially personally-identifying and personally-identifying information only when required to do so by law, if you give permission to have your information shared, or when ITI believes in good faith that disclosure is reasonably necessary to protect the property or rights of Incinerating Toilets Inc, third parties, or the public at large.

What third parties we receive data from

Customer data is received with referrals coming from the Cinderella Canada website.

How to contact us

If you have any questions about Our Company’s policies, the data we hold on customers, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@incineratingtoilets.ca
Call us: 1-888-646-2664
Or write to us at: 15491 HWY 35, Minden Hills, ON, K0M 2K0 Canada