Does Cinderella have a dealer network and or service partner set up in the USA?2021-09-21T11:03:59-04:00

The network of servicing dealers in the USA is growing. For a complete list of current dealers, please visit Cinderella’s website and check out the USA Dealer & Service Partner Map.

How long will it take for my order to arrive once the order has been submitted?2020-08-13T01:11:26-04:00

Shipping times can vary depending on the end destination. They average between one and three weeks.

Do I need to run water supply lines or drainage?2020-08-13T01:11:45-04:00

The Cinderella Incineration Toilet requires no water supply or drainage plumbing to be installed as it is a complete solution all on its own. This means no digging either.

Can the toilet be used once an incineration process has started?2020-08-13T01:12:09-04:00

Yes, the incineration process pauses as soon as the lid is opened. It will resume once the lid is closed and the incineration button is pushed.

What is the service interval for Cinderella Toilet?2020-08-13T01:12:31-04:00

The service interval is normally between 4 to 6 years with normal use but will vary in accordance with surrounding environment as well as usage of the toilet.

What is the CindereIIa toilet’s capacity?2020-08-13T01:12:51-04:00

The current Cinderella toilets can handle between 3 to 4 visits per hour. The capacity can be higher if care is taken in the time between uses.

Does the Cinderella toilet require any regular or annual maintenance?2023-01-10T14:28:05-05:00

Yes, the Cinderella toilet system is operated at extremely high temperatures and therefore requires some maintenance. The toilet owner is required to perform both regular (emptying the ash container once a week or every 100 flushes) and seasonal maintenance (flushing out the filter every 500 flushes) in accordance with the instructions given in the user manual. You can find details on the required maintenance in the manuals and 3D animations on our website.

Where and how to obtain service?2020-08-13T01:13:30-04:00

At Incinerating Toilets Inc, we are constantly working on improving our service providing network. Should you require service, give us a call and we will direct you to the closest authorized service partner. Service manuals are also available on our website.

What should the ash remains look like after proper incineration?2020-08-13T01:13:50-04:00

The remaining ashes normally contains a greater part of salt and minerals. Therefore, you can see the remaining ashes as solid crystal parts of light grey color. These solid ash crystals normally stick to the ash pan and are sometimes hard to clean out of the pan but will be easily dissolved using hot water for 15-30 minutes.

Is the remaining ash suitable for as fertilizer?2021-08-19T12:05:43-04:00

Yes, the ashes are good for fertilizing the soil.

What can be incinerated in the toilet?2020-08-13T01:14:51-04:00

The toilet is designed to do nothing but incinerate urine, human feces, tampons, sanitation pads and toilet paper only.

How many incineration cycles can you normally get from one 20lb (11kg) propane tank (standard size BBQ tank)?2020-08-13T01:15:13-04:00

You will get an average of 75 to 100 incineration cycles on one 20lb (11kg) propane bottle.

Will the toilet indicate that the propane bottle is empty?2020-08-13T01:15:34-04:00

No, the toilet will not indicate specifically about the empty propane tank, but the yellow light will flash and the display on the toilet will read “Error Burner System”. You will also notice that it will fail to incinerate the waste properly.

What is the recommended size of solar panel and battery package for powering a Cinderella gas toilet?2021-08-19T12:03:07-04:00

This will vary from type of usage and location but recommended minimum size is a 100-watt solar panel and 125 amp/hour AGM battery. We recommend that you should contact a professional for your customized needs.

When should you unplug the toilet before you leave the location of the toilet long term?2020-08-13T01:16:34-04:00

The toilet can be unplugged once the incineration process has finished but in order to extend the life of the battery (main purpose is for power outages), it is best to wait till the cool down process is also completed, and the yellow light has turned off.

Can more bends/elbows be used in the vent pipe than what is described in the instruction manual?2023-08-22T16:34:26-04:00

No, you can’t use more elbows in the venting layout then what is described in the instruction manual. Both the Comfort electric and Freedom propane models have different allowances. To many bends will cause restriction in the airflow, affecting the incineration quality and over time the system to break down.

Can we take inlet air from inside the cabin/cottage?2023-08-22T16:55:17-04:00

Fresh air from outside shall be used to supply either directly to the Comfort Cinderella or indirectly via a fresh air intake located as close as possible to the toilet on the Freedom model. This can be located on an outside wall or under the toilet for the Freedom model.

Could the Comfort model’s ventilation system experience condensation in colder climates?2021-08-19T12:00:29-04:00

The enclosed ventilation system is designed in a way that could experience condensation when the outside temperature is significantly lower than the air inside the room. It is therefore crucial to ensure proper venting of the room specially in the case where the room is used for bathing, showering etc. Exhaust fan will only conflict with Classic and Propane models as the Comfort is a two-pipe system and will not be affected by exhaust fans. We recommend the Comfort model with the arctic kit for colder climate areas.

Does the Cinderella Incineration Toilet have all the certifications to meet Canadian code and safety standards?2024-05-08T16:49:16-04:00

Cinderella Incineration Toilets have received all the certifications to meet both the Canadian and USA standards.

For the full list of certifications, please click on the following link https://www.cinderellaeco.com/no-no/articles/323/ certifications-and-approvals—north-america

Why choose a Cinderella toilet over others?2020-08-13T01:22:50-04:00

Quality, Safety and Efficiency. Cinderella takes all three areas very seriously and do not compromise in any of them. This has been proven over and over through the years, not only by their own track record of serving their customers well for a couple decades but through the different awards received when their products have been put to the test against others.

How much electricity do the electric models consume per incineration?2020-08-13T01:23:13-04:00

The electric models consume between .8 and 2kWh per use. In our experience and in house testing we have found that the electric models use an average of 1kWh per use.

Can you operate the toilet in temperatures below 0 degrees Celsius?2021-08-19T11:58:34-04:00

Yes, the toilet has been tested to operate in climates as low as –25c (inside temperature). For the Cinderella Comfort (electric) model, it is recommended to have the arctic kit installed with the toilet if the toilet will be used through the winter.

Can the toilet models available in Canada be installed in a RV home?2023-08-22T15:06:57-04:00

Yes, the Cinderella Travel RV model is designed and certified for use in Canada. For more details including the installation and user manual, check out the Travel Model in our shop.

Do I have to use a liner for every use?2020-08-13T01:24:25-04:00

Yes, the liner is specifically designed for use with the Cinderella models and must be used for proper operation and in order to keep toilet clean.

What is the procedure when you have lots of house guests?2020-08-13T01:24:50-04:00

It is highly recommended to “preheat” your Cinderella Incineration Toilet. To do this, all you have to do is lift the lid, close the lid and press the incineration button. This will start a dry incineration cycle and will bring the unit up to temperature. This will ensure the toilet is up to temperature to use it for multiple guests per hour.

How loud are the toilets during the incineration process?2020-08-13T01:25:12-04:00

They are rated to 54dB, measured one meter above the toilet. That is equivalent to a regular dishwasher.

Where can I install my Incineration Toilet?2020-08-13T01:25:37-04:00

You can install your incineration toilet in:

Your Home
Cottages with no Winter Water
Bunkie Building/Construction Site
Portable Washroom
Pool House
Mining Industry
Hunting Camps
Fish Huts
Tiny Houses
Off Grid Cabin

What area of Canada does Incinerating Toilets serve?2023-08-22T17:04:32-04:00

We proudly serve Cinderella customer across Canada, specifically those in the Provinces of Quebec, Ontario, Manitoba and Saskatchewan. For locations outside our area, please visit the Cinderella website and check out the Canadian Dealer & Service Partner Map.

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